FAQ
What is Arrow Press Apparel?
Arrow Press Apparel is a custom apparel provider specializing in high-quality, made-to-order clothing for businesses, teams, schools, and fundraising campaigns. We do not offer direct online retail sales, but we partner with organizations to create custom storefronts for bulk orders and fundraising.
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Do you sell individual items online?
No, we do not offer direct-to-consumer online sales. All purchases must be made through a custom group order, business shop, or fundraising campaign set up through Arrow Press Apparel.
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Ordering & Custom Shops
How do I place an order?
Orders are placed through custom shops set up for businesses, teams, or fundraising efforts. If you’re part of an organization running an Arrow Press Apparel shop, you can place an order through that storefront.
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Can I start a custom apparel shop for my organization?
Yes! We make it easy for businesses, teams, and fundraising groups to create their own branded apparel shops. Contact us to set up your custom storefront.
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What payment methods do you accept?
For fundraising and business shops, we accept major credit cards and other secure payment methods at checkout. If you're placing a bulk order outside of a storefront, contact us to discuss invoicing options.
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Shipping & Delivery
How long does it take to receive my order?
Production and shipping times vary based on the custom order. Typical turnaround times are 1-2 weeks from the shop’s closing date or final design approval. If you have a deadline, let us know in advance so we can plan accordingly.
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Do you offer individual shipping?
For fundraising and group shops, orders may be shipped in bulk to the organization or directly to individuals, depending on how the shop is set up.
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Do you ship internationally?
At this time, we primarily serve U.S.-based customers. For international inquiries, contact us to discuss options.
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Returns & Exchanges
Can I return or exchange a custom item?
Since all orders are custom-made, we cannot accept returns or exchanges unless there is a defect or error in production. If there’s an issue with your order, contact us within 3 days of receiving it, and we’ll work to resolve the problem.
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What if I receive a damaged or incorrect item?
If you receive an incorrect or defective product, please reach out within 3 days with photos, and we’ll take care of it.
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Custom Apparel & Sizing
How do I choose the right size?
Every shop includes detailed size charts to help you find the right fit. Because items are custom-printed, we strongly recommend checking size guides before ordering, as we cannot offer exchanges for incorrect sizes.
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What types of apparel do you offer?
We provide a wide range of custom apparel, including t-shirts, hoodies, polos, jackets, hats, and more. Available options depend on the needs of your organization’s shop.
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Fundraising & Business Shops
How do fundraising shops work?
Organizations can create custom fundraising shops where supporters can purchase branded apparel. Profits go directly to your cause, and we handle everything—from design to production and shipping.
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Can businesses or teams create custom shops?
Yes! We offer branded online stores for businesses, sports teams, and organizations that need custom apparel. Whether for employee uniforms, event merchandise, or promotional gear, we can set up a shop that fits your needs.
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Customer Support & Contact
How can I get in touch?
For general inquiries or to start a custom shop, contact us at info@arrowpressapparel.com. We typically respond within 2 business days.​